Table of Contents
Questions & Answers
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Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
ARE YOU OPEN?
YES! Koos dispensaries are OPEN 9AM-9PM. Delivery is available from 9AM-9PM (last order by 6:30PM),
For a phone consultation, call our Support Team at: +1(650) 785-2463
WHAT IS THE ETA FOR A DELIVERY ORDER?
Deliveries will be completed within 2 to 3 days of the initial order or during the chosen delivery time window. In the event your order will not be delivered in the requested 2 to 3 days delivery window then we will notify you directly and you will receive regular ETA updates. You will also be able to track the delivery driver to your home when they are on their way to you.
How Secure is my Delivery?
Our customers’ privacy is priority to us, packages are doubled vacuum sealed, sprayed with anti dog sniffing before being shipped stealth to your delivery locations. No signature is required at the delivery location so customers should check their doors steps for their package within the time stipulated to you by your tracking information ( FEDEX, EMS, USPS) given to you by one of our customer attendant.
HOW DO I ORDER FOR PICKUP OR DELIVERY?
Order from our online menu at koos.org. Online ordering is easy, and will allow for faster service and minimal contact. You can order delivery for the next day after 9PM.
CAN I ALTER MY ORDER AT THE STORE?
You may only alter your order if you notify the team member at the door that you placed an online order but you would like to wait for a consultant to change it.
CAN SOMEONE ELSE ACCEPT AN ORDER FOR ME?
No. Our delivery drivers cannot give the order to anyone other than the individual listed on the delivery. The name on your ID must match the name of the person who placed the order.
WHAT IS THE MAXIMUM AMOUNT OF CANNABIS I CAN PURCHASE IN ONE ORDER?
Adults 21 or older can possess up to 1 ounce, or 28 grams, of adult-use cannabis, and up to 8 grams of concentrated cannabis. Under MAUCRSA, medical cannabis patients and their caregivers can possess and transport up to 8 ounces.
But Larger Purchases you can contact us here
IS THIS WEBSITE LEGIT?
Yes. If you place an order you will receive high-quality cannabis products delivered safely to your mailbox or front door via FedEx or UPS.DHL Also, we have many happy clients across the world.
Will You Accept Personal Cheques or Credit Cards?
IS THERE A MINIMUM FOR ORDERING?
For pick-up orders, there is no minimum order. For delivery, the minimum order is $199 in California and the USA, and $499 for all international delivery.
What information Do I Need to Make Payments?
For crypto Payments, you can do it automatically from the shopping cart once you’ve selected your desired products. For wire payments, contact our suppor service here, or you can reach us on phone via +1(650) 785-2463. Note that additional documents will be required from you to show proof of payment.
ORDERS AND RETURNS
Am I Going to Get in Trouble for Making an Order?
We have been operating for a few years and have never once had a client get in trouble or have any police problems. Also, we do not keep any incriminating long-term records. So, our team works to ensure your safety. However, remember to be discreet on your end as well.
When Will You Process My Shipment?
When we receive your confirm payment then we will process your order as soon as possible.
Do you ship to other countries?
Yes we do ship to other countries except for a few countries that we might not be able to ship to, we provide shipment to most countries, do contact our support team to make sure your country is supported.
How Long Will It Take to Get My Order?
Almost all orders are shipped within 2-5 business days of receiving payment for USA, UK, and All European country. and for india, it takes 5 business days, Standard mail can take from 5 business days to reach you, depending on where you live.
What Happens if the Products Do Not Arrive?
We have 20 days of money back guarantee. If an order does not arrive at your location then we will refund you.
I ACCIDENTALLY PICKED THE WRONG ITEM, CAN I GET AN EXCHANGE OR REFUND?
Please take time to review your order. We cannot exchange or refund orders per California law. We are happy to return or exchange any product that is not as ordered.